Frequently Asked Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: support@modernpaws.co.

How long it takes for my items to arrive?

It usually takes 7-12 business days for all orders to arrive. Shipping times vary based on customer location, season and shipping location.

How long it takes to dispatch the order?

It usually takes up to 1-2 business days, while, in peak times, it may take up to 3 business days to dispatch.

Do you ship worldwide?

Triple yes! We want the whole world to enjoy our products!

What payment methods are accepted?

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Where is your company located?

Our company's headquarters are located in the US, while our warehouses and vendors are scattered across USA, Europe and China.

Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@modernpaws.co

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex.